SHIPPING & RETURNS

LOCAL DELIVERIES

Standard Lagos Delivery – ₦1,500. Delivered within 3- 5  working days.
Outside Lagos – ₦2,500. Delivered within 3- 5 working days.
Shipments outside Lagos are shipped with DHL and can be tracked.

INTERNATIONAL DELIVERIES

All our products are shipped with dhl express worldwide. (note : dhl does not deliver to po boxes)

Some countries might be subject to pay taxes upon delivery (france, russia, south africa, united kingdom).

For all international orders, tracking will be provided.

The processing time for orders is 3-5 working  days. 

After that, delivery can be expected within 5-7 working days following an email confirmation for your order ; pepper row will notify you by way of email when your goods are to be dispatched to you. The tracking provided by dhl will contain details of estimated delivery times in addition to any reasons for a delay in the delivery of the goods purchased by you.

If pepper row receives no communication from you, within 14 days of delivery, regarding any problems with the goods, you are deemed to have received the goods in full working order and with no problems.

If goods haven’t been received within 14 working days, please notify use as soon as possible.

CUSTOM FEES AND TAXES

Please note that we do not cover duty and taxes applicable in the recipient country. Those will be paid by the receiver.

Customs fees or taxes vary between individual countries. Additional taxes or custom fees may be applied at the port of entry of the recipient country. If you are unsure about customs in your country, please visit your country customs website or contact your customs office. We take every effort to ensure a quick and smooth delivery, HOWEVER WE DO NOT TAKE RESPONSIBILITY FOR ANY DELAYS AND EXTREA FEES THAT MAY BE APPLIED VIA CUSTOMS AND DUTY OFFICES IN THE RECEIVING COUNTRY.

It is the customer’s responsibility to cover any additional import duties, customs and taxes.

Payment can be necessary for your parcel to be delivered.

RETURNS & EXCHANGES

For all returns inquiries, we invite customers to contact us orders@pepperrow.com before proceeding to shipment to be informed on international procedures. 

Pop up sales items, final sale items and items on sale cannot be returned.

We only accept returns on online  regular priced items within 10 days of delivery.

All returns would have to be made with dhl to ensure reception back to our warehouse in Nigeria.

You will be responsible for the shipping costs for returning your item. 

If you chose to ship back the merchandise via another carrier, any additional cost to retrieve the merchandise on our hand such as taxes will be deducted off your refund.

Your original order shipping costs are non-refundable. Only the items will be refunded.

For further information, please contact orders@pepperrow.com.

In agreement with our limited-edition items, we do not proceed to exchanges.

If you receive an item that doesn’t match your order in size or color, please contact orders@pepperrow.com to settle the issue.

In special circumstances, if you are approved for an exchange, you will be contacted to discuss your options.


REFUNDS

We do offer a refund upon returns and after review on regular priced items only.

Pop up sales items, final sale items and items on sale cannot be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

In case your refund is not approved, a discount equivalent to the sum of the returned article(s) will be offered for further purchase.

SIZE GUIDE

This size guide serves as a general guideline for helping you find your size. Exact measurements vary with each style.

CONVERSION CHART

Please refer to the table below to match ours with your usual size.

PEPPER  ROW 4 6 8 10 12 14 16 18 20
PEPPER ROW XS XS-S S S-M M-L L L-XL XL XXL
UK 4 6 8 10 12 14 16 18 20
USA 0 2 4 6 8 10 12 14 16
EUROPE 34 36 38 40 42 44 46 48 50

Note: Sizes vary across brands, and across countries. The conversions listed above are a guide and estimate only – to choose the most accurate size for you we recommend using your body measurements.

PEPPER ROW GARMENT MEASUREMENTS (In Inches)

PEPPER ROW SIZE Bust Waist Hip
4 32 24 34
6 34 26 36
8 36 28 38
10 38 30 40
12 40 32 42
14 42 34 44
16 44 36 46
18 46 38 48
20 48 40 50

BODY MEASUREMENTS

Below is a body measurement guide to illustrate the measurement points that our Design and Pattern Making teams work from to create our designs. 

HOW TO MEASURE

BUST

Measurement of the bust is taken at the fullest part with arms positioned down.

WAIST

This is the measurement around the narrowest point of the true waistline.

HIP

Measurement around the fullest part of the hip.